Terms of Service

1. This agreement

These terms are between KeyCode Technology Pvt Ltd (“we”, “us”) and the laboratory, diagnostic centre or hospital that uses LabSureX (“you”). They apply from the moment an account is created for you and for as long as you use it.

Where we have signed a separate written agreement with you, that agreement wins wherever the two disagree.

2. What we provide

LabSureX as described on this site: patient registration, sample tracking, result entry and approval, printed reports and receipts, inventory, expenses, referring doctors, users and permissions, the patient report portal, the referring-doctor and partner-hospital portals, and the mobile app.

Every plan includes every module. Nothing is held back on a cheaper plan. What differs between plans is how many branches you may open, how many staff accounts you may create, and how much we do for you — setting it up, bringing your existing records across, training and support.

We add to the product and improve it over time. We will not remove something you depend on without telling you first.

3. Your account, and your people

• One account per person. Accounts are not to be shared. The software records who did what, and a shared login makes two people's work look like one person's — which is exactly what the record exists to prevent. Signing in from a second place warns and ends the first session.
• You are responsible for what is done from your accounts. Keep passwords private, and remove an account when somebody leaves.
• Give people only what their job needs. The permission grid is there to be narrowed. An account that can delete is an account that will eventually delete something.
• The branch and seat limits on your plan are enforced. You will be told when you reach one, and you can move up a plan at any time.

4. Where clinical responsibility sits

Specifically, and these matter:

• Reference ranges must be checked by your pathologist before you rely on them. Any ranges the software ships with, or that we help you load, are a starting point for your laboratory to verify against its own methods, analysers and population. They are not clinical advice.
• Turnaround times, sample types and rates are yours to set and to keep correct.
• Accreditation is yours. The software can carry a ULR number and print what NABL expects on a report, but being accredited, and staying accredited, is the laboratory's.
• Approving a report is a person's act. The software will not approve one for you.

5. Your data is yours

• You own your data — your patients, your results, your accounts. We claim no ownership of it and no right to use it beyond running the service for you. See the Privacy Policy.
• You can have it out, at any time. Every report screen exports. If you leave, we will give you a copy of your database in a usable form.
• We will not hold your data against a bill. A dispute about money is settled as a dispute about money.
• You are responsible for having a lawful basis for the patient data you record, and for answering your patients' requests about it. We act on your instructions.

6. Fees, billing and what happens when a subscription ends

• Prices are those shown on this site or quoted to you in writing, and are billed monthly or yearly in advance as you choose. Taxes are extra where they apply.
• Renewing early loses you nothing — a new period is added to the end of the one you have, never from the day you pay.
• We may change prices for a future period. You will be told before a renewal at a new price, in time to decide.
• An expired subscription does not lock your software. You are shown a notice before it ends, through a grace period and after it — and the product keeps working, because a laboratory with a patient mid-case has to be able to finish the case. That is a deliberate choice on our part and not an invitation to stop paying: continued use is continued use, and we will ask.
• Refunds and cancellation are on their own page: Refund & Cancellation.

7. Acceptable use

Do not:

• use LabSureX for anything unlawful, or to hold data you have no right to hold;
• try to reach another laboratory's data, or test the boundary between laboratories except with our written agreement — if you find a way through, tell us and we will thank you;
• copy, resell, rent or sublicense the software, or let somebody else use your account as theirs;
• decompile it or attempt to extract its source, except as the law expressly allows;
• put a load on a shared server that damages the service for other laboratories, or run an automated bulk process against it without telling us.

We may suspend an account that is doing one of these, and we will tell you why. Where the damage is not urgent we will ask you to stop first.

8. What remains ours

The software, its design, its documentation and the LabSureX and KeyCode names and marks remain ours. You are given the right to use LabSureX for your own laboratory's work for as long as your subscription is live, and nothing more than that.

If you tell us how to improve it, we may act on it without owing you anything — and we would rather be told than not.

9. Availability and support

• We aim to keep the service up and to have it back quickly when it is not. We do not offer a numerical uptime guarantee unless it is written into a separate agreement with you — a number nobody measures is worth nothing, and we would rather be judged on being reachable.
• Planned maintenance is told in advance and done outside laboratory hours wherever it can be.
• Support is by telephone and email in business hours, on the numbers on this site. What is included depends on your plan.
• Where you run LabSureX on your own server, the server, its backups, its certificate and its power are yours. We will advise, and the runbook is supplied.
• Take backups, and check that they restore. Where we host, we take them. Where you host, the tools are supplied and the responsibility is yours. Either way, a backup nobody has ever restored is a hope, not a backup.

10. Liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, for lost profit or goodwill, or for any clinical decision taken on the basis of a record entered into the software.

Our total liability under this agreement is limited to the amount you have paid us for the service in the twelve months before the claim.

Nothing here limits liability that cannot lawfully be limited — including liability for fraud, or for death or personal injury caused by our negligence.

11. Ending it

• You may stop at any time; see the Refund & Cancellation page for what happens to money already paid.
• We may end this agreement if you break it materially and do not put it right within thirty days of being asked, or immediately where the law requires it.
• On ending, we will give you your data and then remove it from our systems on your written instruction. Sections 5, 8, 10 and 12 survive.

12. Law, and how a disagreement is settled

These terms are governed by the law of India. We will try to settle any disagreement by talking first, and each of us agrees to give the other a genuine chance to put a problem right before going further. Where that fails, the courts at the place of our registered office have jurisdiction.

If a clause here turns out to be unenforceable, the rest stands.

13. Reaching us